Lan 1 markets and delivers high quality
solutions for mass storage, networking and communications, while
providing the best available customer support and training. We
take pride in our strong customer focus. We listen to our
customers and actively encourage partnership.
Management and employees are involved in the ongoing Quality
process and are committed to achieving and maintaining the ISO
9001 standard.
We aim to become the preferred supplier in our area of expertise
by providing our customers with superior products and highly
skilled service and support.
Lan 1 achieved certification to ISO 9001 standard in August 1996
and has consistently met and exceeded all the requirements for
recertification at each annual audit. Lan 1 is accredited to ISO
9001 LIC 6175
What is Quality?
Quality is where we agree what our customer requirements are,
then produce exactly what is wanted within the agreed time
frame, at minimum cost.
Quality is also concerned with customer perceptions of our
business, of the products and services we deliver and daily
interaction with our staff.
Quality means how we meet ALL of your requirements:
how the customer is greeted on the telephone
the speed with which Account Managers respond to customer requests
introducing new products and services when required
the products and services delivered on time and in excellent condition
ensuring administration is clear and concise
issues are rectified promptly and in a friendly manner
Lan 1 are proud to hold the following
accreditations and endorsements for Quality, Federal Government
and Queensland Government GIT Contract.
Lan 1 is a Quality Endorsed company with ISO 9001 accreditation.
Put simply, when you purchase a product or service from our
organisation, you can be assured that the quality of what you
receive will be as you expect. Lan 1 is certified as an
Australian Government Endorsed Supplier, and as a valued Lan 1
partner, you will now have a greater opportunity to specify Lan
1's products with the confidence in using Lan 1 as your
Government Endorsed Supplier.
Lan 1 is accredited within the Queensland Information Technology
Contract program. Our appointment directly benefits resellers
who wish to sell products and services into the highly lucrative
Queensland Government sector. Our GITC number is Q-1519.
